FAQs

1. Where do you ship?

Currently, TiiCaps ships only within the United States.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States.

3. How long does order processing take?

Orders are typically processed within 1–3 business days.

4. How long does shipping take?

Shipping usually takes 4–8 business days after processing.

Please note that shipping times may be longer during holidays, peak seasons, or due to carrier delays.

5. Can I return my order?

Yes. We accept returns within 30 days of delivery.

6. How do I request a return?

Please contact our support team with your order number and reason for the return.

7. What items are non-returnable?

Items that are damaged due to misuse, worn, washed, or returned without original packaging may not qualify for a refund.

8. How can I contact customer support?

You can contact us by phone or email using the contact information listed on our website.